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Caerphilly Homes - Vacant Homes 2025
Caerphilly Homes is reaching out to tenants (our customers) who have recently moved into or out of one of our homes. Your feedback is incredibly valuable and will help us understand what is working well and where we can make improvements.
Whether you are settling into a new home or preparing to leave one, your experience matters. By learning more about your journey, we aim to enhance the overall quality and responsiveness of our housing services.
To make sure this engagement is meaningful, we are taking a targeted approach and speaking directly with tenants who have recently gone through the moving process so we can gather timely and relevant insights.
Why are we consulting?
We are also reviewing our Vacant Homes process to improve and streamline how things are done. This work supports the Cabinet's priority for 2025/26 to increase housing availability and contributes to our wider programme of change
Caerphilly Homes is committed to listening to our tenants and learning from your experiences. The feedback you share will help shape future service improvements and ensure your needs remain at the heart of everything we do.
Ways to give your views
This is not an open consultation. We are taking a targeted approach and engaging directly with tenants who have recently experienced these services. If you meet the criteria for this engagement, we will contact you directly.
Expected results
Information that will enable Caerphilly Homes to develop and improve services, to provide a more tailored service for those moving in or leaving their home.
Caerphilly Homes - Vacant Homes 2025
Caerphilly Homes is reaching out to tenants (our customers) who have recently moved into or out of one of our homes. Your feedback is incredibly valuable and will help us understand what is working well and where we can make improvements.
Whether you are settling into a new home or preparing to leave one, your experience matters. By learning more about your journey, we aim to enhance the overall quality and responsiveness of our housing services.
To make sure this engagement is meaningful, we are taking a targeted approach and speaking directly with tenants who have recently gone through the moving process so we can gather timely and relevant insights.
Why are we consulting?
We are also reviewing our Vacant Homes process to improve and streamline how things are done. This work supports the Cabinet's priority for 2025/26 to increase housing availability and contributes to our wider programme of change
Caerphilly Homes is committed to listening to our tenants and learning from your experiences. The feedback you share will help shape future service improvements and ensure your needs remain at the heart of everything we do.
Ways to give your views
This is not an open consultation. We are taking a targeted approach and engaging directly with tenants who have recently experienced these services. If you meet the criteria for this engagement, we will contact you directly.
Expected results
Information that will enable Caerphilly Homes to develop and improve services, to provide a more tailored service for those moving in or leaving their home.
